Help and language

Have the right card ready when you need help

Keep emergency, address, and counter-help pages close for moments when English is not enough.

Trip stage

Dispute help

Keep safety steps, platform complaint guidance, Call 110, and neutral Chinese show cards ready.

Trip stage

Emergency help

Prepare bilingual cards for medical, police, lost-phone, passport, and family scenarios.

Trip stage

Emergency kit

Use the fallback kit when a route or counter situation needs calm next steps.

Trip stage

Address card

Show a Chinese address clearly to drivers, hotel desks, or anyone helping you.